BPO------------------------------
Business Process Outsourcing (BPO) is the act of transferring some of an organization's repeated non-core and core business processes to an outside provider to achieve Cost reductions while improving service quality. Because the processes are repeated and a long-term contract is used, outsourcing goes far beyond the use of consultants.
The main difference between Business Process Outsourcing and more traditional IT outsourcing is that Business Process Outsourcing (BPO) offers companies a way of achieving transformational outcomes much more quickly. In a typical Business Process Outsourcing (BPO) contract, a service provider takes over a specific corporate Function. Effective Business Process Outsourcing (BPO) encompasses much more than just changing who is responsible for performing the process. In Business Process Outsourcing (BPO), the outside provider not only takes on the responsibility to manage the function or business process, but also re-engineers the way the process has been traditionally done.
Why Outsource?
Business Process Outsourcing (BPO) is growing because companies want to focus on their core businesses. Companies worldwide feel the need to shed their ancillary processes, free up internal resources to focus on their core business competencies. Business Process Outsourcing (BPO) is a strategic management tool that can help organizations to improve process level efficiency and effectiveness, as well as reduce costs.
TechSpeed Business Process Outsourcing (BPO) Services:
We have built up a network of committed professionals in each field of the services that we offer. We take great pride in the confidence and respect that we have earned from our clients and strive to improve everyday. We offer specialized services in the areas of Forms processing, Invoice data entry and reporting, daily accounting functions, document editing etc.
Call center
Our company provides is fast growing provider of high quality customer contact center services. We operate a customer contact center with around 100 web-enabled workstations located at in India. We realize that at the center of every business is the customer. A truly Indian outsourcing company; we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence.
Our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Indian operating environment. We have the people who treat your customers the old-fashioned way... with courtesy, friendliness and intelligence. We allow your present and potential customers, to contact us in any manner and at any time that they choose.
Lead Generation
Lead Generators is a business-to-business telemarketing firm. We generate highly qualified leads and set appointments with qualified buyers by making 100 to 150 high quality cold calls per person per day for each and every one of our clients. Sounds really simple doesn't it? Perhaps that is why there are quite a few companies that offer similar services as one of the many services they offer. The difference is that Lead Generation is all we do -- it is not an "add on" service. We are professionals and dedicate all our resources to generating leads that produce an excellent return on investment for our clients.
We are professionals and dedicate all our resources to generating leads that produce an excellent return on investment for our clients.
We employ a process that has been developed over 16 years of delivering effective Lead Generation programs. Each program we design is distinct to reflect the dynamics of the particular market conditions, economic circumstances, competitive environment and the needs of that individual customer. We take all aspects of the experience into account; it is just as important to us for a potential customer to be left with a positive impression of your company whether they decide to engage or not. We ensure your brand is maintained to the highest standards every step of the way.
Telephone Lead Generation
Creating a Lead Generation Program that is strategically sound is a science; executing that program so that it produces the desired result is an art. Rays BPO combines the art and science of Lead Generation, together with a detailed plan to focus efforts on specifically targeted audiences, packaged properly with the right scripts, the right offer and all delivered in a way that protects your brand. Our competitors often times mistake a lead for a prospect that has requested more information - this is not a qualified lead by our standards.
Creating a Lead Generation Program that is strategically sound is a science; executing that program so that it produces the desired result is an art.
To LGI a qualified lead has to answer positively to a series of qualifying questions such as; do you have an approved budget? Are you the decision maker? Do you want to speak with a salesperson about the specific product or service we are selling? Only after a series of proper qualification questions have been answered positively do we forward the lead to our clients.
Insurance Leads
Rays BPO is an Internet referral network for insurance agents and consumers. We receive auto, home, life, and health insurance quote requests from our group of Insurance websites from consumers who are shopping for coverage.
Through the Internet, the prospect will furnish us with the information necessary for an insurance quote. We will then forward the information to you immediately via email. In other words, the leads are delivered to you real time from hot prospects.
Some insurance lead services may charge on an annual or monthly basis, never guaranteeing the amount or quality of the leads you receive. Our insurance leads are 100% guaranteed and you will only pay when you receive a qualified lead. Insureleads.com is the smartest and most affordable insurance lead service on the internet.
Sales Lead Conversion
Good sales leads are the lifeblood of today's growing business. Because they take the guesswork out of marketing, these versatile lists free up valuable time and resources.
Better yet, their specificity means you can tailor each campaign for a different sector of the market.
It all comes down to sound business lead generation. Today's professionals have ready access to vast collections of demographic data. Couple this with the experience to generate the most attractive customer profile, and you can rest easy knowing those materials are shooting toward the brightest prospects in your community.
Nobody wants to toss valuable revenue down the tube in the form of broad, ineffective marketing. A good sales lead generation service will ensure each penny spent goes toward a focused goal with clear objectives. It's the marketing difference between a sandwich sign and a personal recommendation!
Times have changed, and sales leads are here to stay. Don't be caught behind as this marketing revolution sweeps through your sector. Contact one of our vetted, professional firms today and see what all the fuss is about.
Lead generation solutions save you two ways. They help you get into the hearts and homes of the very people you wish knew about your product. And better, they save you time knocking on doors of the folks who won't be interested.
Lead Capture Services
Lead Capture Services is any way by which you can capture the person visiting your website. Usually this is a accomplished by a web form, although another way to capture a lead is through email, having your prospect send a blank email to your auto responder email address.
An auto responder is a simple lead database and mailing program that will send a series of emails to anyone who subscribes to it. So when used with a lead capture form, it is a very powerful way for you to stay in touch with your prospects, and keep your message fresh in their minds.
When corporate marketing organizations hang their hopes for a burst of high quality sales leads on a campaign that uses just one promotional vehicle, the campaign often implodes. This happens every day, whether it’s a direct mail program that failed to drive attendees to an event, or an e-mail campaign that triggered minuscule response to an exciting offer.
Bpo sevices with ravenous competition trying to carve into your markets, you must incorporate various marketing tactics into each campaign to maximize the number of prospects reachable within your lead database.
Better yet, their specificity means you can tailor each campaign for a different sector of the market.
It all comes down to sound business lead generation. Today's professionals have ready access to vast collections of demographic data. Couple this with the experience to generate the most attractive customer profile, and you can rest easy knowing those materials are shooting toward the brightest prospects in your community.
Nobody wants to toss valuable revenue down the tube in the form of broad, ineffective marketing. A good sales lead generation service will ensure each penny spent goes toward a focused goal with clear objectives. It's the marketing difference between a sandwich sign and a personal recommendation!
Times have changed, and sales leads are here to stay. Don't be caught behind as this marketing revolution sweeps through your sector. Contact one of our vetted, professional firms today and see what all the fuss is about.
Lead generation solutions save you two ways. They help you get into the hearts and homes of the very people you wish knew about your product. And better, they save you time knocking on doors of the folks who won't be interested.
Lead Capture Services
Lead Capture Services is any way by which you can capture the person visiting your website. Usually this is a accomplished by a web form, although another way to capture a lead is through email, having your prospect send a blank email to your auto responder email address.
An auto responder is a simple lead database and mailing program that will send a series of emails to anyone who subscribes to it. So when used with a lead capture form, it is a very powerful way for you to stay in touch with your prospects, and keep your message fresh in their minds.
When corporate marketing organizations hang their hopes for a burst of high quality sales leads on a campaign that uses just one promotional vehicle, the campaign often implodes. This happens every day, whether it’s a direct mail program that failed to drive attendees to an event, or an e-mail campaign that triggered minuscule response to an exciting offer.
Bpo sevices with ravenous competition trying to carve into your markets, you must incorporate various marketing tactics into each campaign to maximize the number of prospects reachable within your lead database.
Customer Service Call Centre
Any company that needs to provide technical support for their products or their services needs to invest in customer service call Centre. There is a variety of businesses that could use an outsourced service. They are able to take out variable costs by having one flat service fee.
Companies in the computer industry need Customer Service Call Centre to keep up with high demand of technical support for their products. This could be from businesses they have sold to or to people who are having trouble with their PC at home. If the company has a wide range of customers it can be very difficult to handle the influx of calls.
The call Centre will be able to handle all the problems with people who are experienced in communicating over the phone.
Service industries like hotels and airlines can use customer support call Centre to take reservations. When people need to change their reservations or have problems the call Centre are there to take care of them. Again, it helps in these matters to have people who are trained in diffusing problems over the phone.
Customer Service Call Centre Can Help Balance the Budget
If the company were to try to build their own call Centre there are a number of costs that come into play. They have to purchase the phone number and equipment such as headsets and number routers. They have to hire and train people take the calls and possibly offer benefits if they are full time workers. By outsourcing the customer service call Centre they know exactly how much they are spending by paying a flat rate.
Call Centre Service
Call Centre services are becoming a vital aspect for a wide range of companies. Technical companies need them for customer service problems. Charities need them to generate leads and to do the majority of the fundraising. Companies in the telephone and newspaper industries use them to enlarge their customer bases.
Companies that sell technical products such as computers and printers rely very heavily on Call Centre Services. It can be very expensive for these companies to employ a staff of full time workers to handle any customer support problems over the phone. Instead they are able to pay a fee to the outsourced call Centre to handle any questions the people might have. This saves a tremendous amount of money in training and in offering benefits
Charities also rely heavily on call Centre services. Most charities will pay call Centers to do their telephone fundraising. The reason they do this is that it is very difficult to find volunteers who are willing to do telemarketing even if it is for a good cause. The call Centers have people who specialize in sales over the phone and it results in much more money being raised for the charity.
Newspaper and Telephone Companies Are Using Call Centre Services More than Ever
Due to the nature of their businesses, the telephone is the only way for these companies to enlist new customers. No one goes to a telephone company store or newspaper store to sign up. These companies use call Centre services to recruit new customers. If you have a telephone at home you have almost certainly been called by a telephone company to switch services and by the newspaper for a trial subscription.
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Customer Call Centers
Over the past several years, Customer Call Centers are being outsourced at a greater percentage. As outsourcing continues to rapidly expand, more and more companies are saving money by reducing costs and increasing revenues. The hardest part in the process is finding a reliable and cost effective vendor to partner with.
Customer Call Centers are the main point of contact after a sale has been made. Customers Call these Centers for various reasons including technical support questions, billing questions, and other various issues. It is important to provide the highest level of customer service to your customers even after the sale has been completed.
This can be a hard task to complete if you own a small or medium sized business. This is due to the resources that are available to you. It is an arduous process that involves setting up a new facility to house, hire, and train your employees. There are other cost effective solutions available, which include finding a partner to handle Customer Call Centers
Call Centre Management
Call Centre Management can be a difficult and arduous task. You will need to be able to hire and train all your customer service employees while providing them with the most current and up to date resources available. Most companies cannot or decide not to undergo this type of process.
However, by choosing to eliminate this process, you are losing a valuable means to communicate with your customers. Not only can you communicate more effectively through a call Centre, you will be able to keep them as a customer for life. This can increase revenues dramatically over time.
Unfortunately, most small businesses do not have the financial backing to undergo such a task. If you want your business to have a call Centre but do not have the money, there are solutions available. Because outsourcing is becoming a huge advantage for small companies, many businesses are choosing to outsource some of their services, including call Centre management, to other specialists.
Customer Call Centers are the main point of contact after a sale has been made. Customers call these Centers for various reasons including technical support questions, billing questions, and other various issues. It is important to provide the highest level of customer service to your customers even after the sale has been completed.
Call Centre Monitoring
Call Centers are one of the ways in which businesses provide their customers with quality customer service. Call Centers are a way to communicate directly with your customers to alleviate any of their problems. They are a one-stop-shop for all of your customers' concerns. That is why it is important to make sure that your call Centers are running perfectly. There are various call Centre monitoring techniques available to you.
Call Centre Monitoring Is Statistically Necessary
One solution is to use statistics to manage your employees. The timely and accurate statistical updates can allow your supervisors to manage more effectively, which in turn will positively impact the service that the call Centre puts out. The statistics will also provide a more effective means of communication throughout your call Centre as a result of the updated statistics.
If you do not want to get a program that provides statistical updates or you do not have a call Centre, you can outsource the call Centre monitoring process to other companies. These companies specialize in the industry and can help you effectively monitor your call Centers to see if there are areas that need improvement.
Unfortunately, most small businesses do not have the financial backing to undergo such a task. If you want your business to have a call Centre but do not have the money, there are solutions available. Because outsourcing is becoming a huge advantage for small companies, many businesses are choosing to outsource some of their services, including call Centre management, to other specialists.
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